At Qtic, we are committed to providing a seamless and convenient ticket delivery experience for our customers. This Delivery Policy outlines the guidelines and procedures for the delivery of eTickets purchased through our platform. Please review this policy carefully before making a purchase.
- Ticket Delivery Methods
- 1.1 SMS Delivery : Upon successful completion of your ticket purchase, you will receive an SMS containing a link to access your eTicket. The SMS will be sent to the mobile number provided during the ticket purchase process. Please ensure that you provide a valid mobile number to receive the SMS.
- 1.2 Email Delivery : Alternatively, eTickets may be delivered to your email address. You will receive an email with a link to access and download your eTicket. Please ensure that you provide a valid email address during the ticket purchase process.
- Delivery Timeframe
- 2.1 Instant Delivery : In most cases, eTickets will be delivered instantly via SMS or email upon completion of your ticket purchase. You should receive the delivery message containing the link to your eTicket within a few minutes. However, delivery times may vary depending on factors such as network congestion or technical issues. If you do not receive your eTicket promptly, please contact our customer support team for assistance.
- Ticket Access and Retrieval
- 3.1 Accessing Your eTicket : To access your eTicket, simply click on the link provided in the SMS or email. This will redirect you to a secure page where you can view and download your eTicket. The eTicket will typically be in PDF format, which can be saved, printed, or displayed on a mobile device for entry to the event.
- 3.2 Retrieval : In case you accidentally delete or lose your eTicket, you can contact our customer support team for assistance in retrieving the ticket. Please provide the necessary details such as the name of the ticket purchaser and the event details to facilitate the retrieval process.
- Customer Support
- 4.1 Assistance : If you encounter any issues or have questions regarding the delivery of your eTicket, our customer support team is available to assist you. Please contact us at [insert contact details] for prompt assistance.
- Changes to the Delivery Policy : Qtic reserves the right to modify or update this Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Please note that the specific ticket delivery methods and procedures may vary depending on the event organizer’s preferences and requirements. It is important to review the event-specific information provided during the ticket purchase process.
If you have any questions or need further clarification regarding our Delivery Policy, please contact us at here.
This Delivery Policy was last updated on 29.11.2018.